Privacy Policy

 

Last updated: 13th January 2026

 

This Privacy Policy explains how Kushla Chadwick (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you interact with our websites, programs, products, and services.

This policy applies to:

We are based in Sydney, Australia, and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We work with clients worldwide and take reasonable steps to protect personal information regardless of location.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Business name (if applicable)

  • Information submitted via applications, forms, questionnaires, or surveys

  • Communications sent to us (email, messages, Voxer, social media DMs, etc.)

  • Website usage data such as IP address, browser type, and pages visited (via cookies and analytics)

We only collect information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information when you:

  • Visit or interact with our websites

  • Subscribe to emails, newsletters, or free resources

  • Apply for or purchase coaching, courses, programs, or services

  • Participate in workshops, events, challenges, or calls

  • Contact us via email, social media, or messaging platforms

3. How We Use Your Information

We use your personal information to:

  • Deliver coaching services, programs, courses, and digital products

  • Process payments and manage billing

  • Communicate with you about services, updates, and offers

  • Provide customer support

  • Improve our services, content, and website experience

  • Meet legal, accounting, and compliance obligations

  • Send marketing communications (you may unsubscribe at any time)

We do not sell, rent, or trade your personal information.

4. International Clients & Overseas Data Storage

We work with clients internationally and may store or process personal information using trusted third-party service providers located outside Australia, including in the United States.

By providing your information, you consent to your data being transferred, stored, and processed overseas. We take reasonable steps to ensure overseas providers maintain appropriate privacy and security standards.

5. Payments & Financial Information

Payments for our products and services may be processed in US dollars (USD) via secure third-party payment processors, including Stripe and PayPal.

We do not store full credit card details. All payment information is handled directly by these providers in accordance with their own privacy and security policies.

6. Third-Party Platforms & Tools

We use trusted third-party platforms to operate our business, including but not limited to:

  • Kartra (for email, funnels, and program delivery)

  • Payment processors (such as Stripe and PayPal)

  • Scheduling, analytics, and communication tools

These providers only receive the information necessary to perform their services and are required to handle your data securely.

7. Cookies & Analytics

Our websites may use cookies and similar technologies to:

  • Improve website functionality and user experience

  • Analyse traffic and engagement

  • Support marketing and advertising efforts (including future paid ads)

You can disable cookies via your browser settings, though some website features may not function as intended.

8. Somatic, Nervous System & Coaching Practices

Some of our programs may include somatic, mindset, nervous system, or trauma-informed coaching practices (such as tapping or body-based awareness techniques).

These practices are offered for educational and personal development purposes only and are not medical, psychological, or therapeutic treatment. Participation is voluntary, and you are encouraged to seek support from qualified healthcare professionals where appropriate.

9. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored using secure systems, password protection, and reputable third-party platforms.

10. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information by contacting us at:

Email: [email protected]

We will respond within a reasonable timeframe in accordance with Australian privacy laws.

11. Marketing Communications

You may unsubscribe from marketing emails at any time using the link provided in our emails or by contacting us directly.

12. Children’s Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our websites with the updated date shown at the top.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Kushla Chadwick
Sydney, Australia
Email: [email protected]